LATITUDE HOTELS

Latitude Hotels is a unique African business hospitality group with regional ambitions. It benefits from an easily recognisable brand and offers a mix of services tailored to the African region, including luxury rooms, shared work spaces, a gym and spa and a private members’ club.

Latitude aims to become a regional hotel group focused on the east and central Sub-Saharan African region. While its business model has proven highly replicable across the continent, each hotel has a different identity, design and mix of services to reflect local demand and expectations.

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Grievance

Inside is committed to good corporate governance and ethical behaviour and expects its stakeholders to adhere to the same standards.

Inside has instituted a Grievance procedure whose purpose is to manage E&S complaints and grievances from internal and external stakeholders in a systematic, fair, timely and transparent manner.

Any complaint or allegation of malpractice can be addressed through the external grievance form (download) or through any one of the other channels below and will be investigated in an appropriate manner in line with Inside’s compliance process.

Channels	Detail
Telephone	Service desk number +230 460 1244
Email	Marie Polge, Principal [email protected] Stephanie Charles, Administrative Executive [email protected]
Face to Face	Madagascar c/o SmartOne, Atrium Building Ankorondrano, Antananarivo 101 Mauritius Suite 8D1, Block 8, Cascavelle Business Park, Rivière Noire Road Uniciti, Bambous Zambia 8th Floor, Sunshare Tower, Katima Mulilo Road, Lusaka
Online Form	External Grievance Form to be sent to [email protected] or [email protected]

LATITUDE HOTELS

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Grievance